We often get this question; we have created our top 10 reasons why every small business should have an outsourced helpdesk and a virtual IT department. 

Small businesses often need more resources and a tight budget, making maintaining an in-house IT department difficult. In this situation, outsourcing IT support can be a cost-effective solution that provides many benefits. Here are our top 10 reasons why small businesses should use an outsourced IT support company:

1. Cost savings: Outsourcing IT support can be much more cost-effective than maintaining an in-house department. This is because an outsourced IT support company can provide the same level of service at a fraction of the cost of an in-house department.
2. Access to expertise: An outsourced IT support company has a team of experts trained and experienced in handling a wide range of IT issues. Small businesses can access the expertise they need to keep their systems running smoothly without investing in expensive employee training.
3. Scalability: Outsourced IT support companies can scale their services to meet the changing needs of small businesses. Small companies can increase or decrease the support they receive as needed without incurring additional costs.
4. Flexibility: Outsourced IT support companies can provide support around the clock, seven days a week. This means that small businesses can receive help whenever needed, which can be especially important in emergencies.
5. Proactive support: Outsourced IT support companies often use advanced monitoring tools to detect and prevent problems before they occur. This means that small businesses can receive proactive support, which can help to reduce the number of downtime and other issues they experience.
6. Security: Outsourced IT support companies have the expertise and resources to help small businesses protect their systems and data from cyber threats. This can include implementing firewalls, antivirus software, and intrusion detection systems and providing regular security updates.
7. Backup and disaster recovery: Outsourced IT support companies can help small businesses to implement backup and disaster recovery solutions to ensure that their data is safe in the event of a disaster.
8. Compliance: Outsourced IT support companies can help small businesses comply with data privacy and security regulations, such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).
9. Access to the latest technology: Outsourced IT support companies can provide small businesses access to the latest technology and software. Small businesses can keep pace with their larger competitors without significantly investing in new technology.
10. Increased productivity: Outsourcing IT support allows small businesses to focus on their core operations and leave the IT support to the experts. This can help to increase productivity and reduce the risk of IT-related issues disrupting the business.

In conclusion, outsourcing IT support can benefit small businesses, including cost savings, access to expertise, scalability, flexibility, proactive support, security, compliance, access to the latest technology and increased productivity. As a result, outsourcing IT support can be an excellent choice for small businesses looking to manage their IT costs and ensure that their systems and data are safe and secure.